Your location? Perfect. Your staff? Experienced and well trained. Your products or services? Top notch and competitively priced. So why is the top spot alluding you?
Mystery shopping could be the missing piece, the way to finally find out what has you stuck in second place. Despite its name, there’s actually nothing mysterious about how and why it works for so many companies. Mystery shopping programs provide simple, objective observations of your staff and operations through the eyes of professional, undercover shoppers. Our Private Investigators can help you solve problems like these by discretely uncovering the truth behind your decreasing customers.
When our mystery shoppers go on assignment to your store, they analyse everything from your customers’ point of view, from site condition to greeting, service, knowledge and parting comments.